M Station Apartments

I was a resident at M Station Apartments from 2018-2023, a 5-year period. At the beginning of our time here, we loved the apartments, the rent prices and yearly increases were more than fair, the building manager Marcus went absolutely above and beyond for the residents, and we recommended everyone we knew to rent here. Unfortunately, over that 5-year period the management changed, we fell out of love with the complex until, at the end, it was pretty much impossible to continue living there. A few things you should be aware of if you're contemplating moving here: Maintenance/General Condition: Chris, the maintenance man, is incredible and very friendly. Unfortunately, he can't handle all the issues by himself and as a result the condition of the buildings is often very suspect. The elevators are the most important example, and in our last month in the building, the elevators were down for well over two weeks, which caused us to be unable to move out timely as none of the moving companies we contacted would move our fourth floor apartment without the elevator (a reasonable position). The leasing office told me "Elevators are a luxury, not a guarantee" and charged me for the additional days caused by the elevator delay. There are elderly, disabled people on the fourth floor we spoke to who literally were unable to get food or leave the building for weeks due to the elevators. I wonder if they consider it a "luxury" or a necessity? Additionally, the pools are constantly down, the package room is closed, and overall things have really gone downhill since we came here years ago. Lease Terms: Be very sure you read your lease carefully. They no longer include a provision for a lease buy-out agreement ahead of time, citing that's due to "compliance policy." What that means in practice is that they can charge you any buy-out fee they want if you have to break your lease early, and you have no way of knowing until it happens. They will attempt to find someone else to lease your apartment to mitigate that, but if they don't find another renter, you may well be stuck paying whatever fee they decide to charge (at the time of this review it's 2-months rent, a departure from the one-months rent they charged from 2018-2022). Security: My roommate was robbed at gunpoint in the neighboring alley in 2019. Obviously the building can't be held accountable for that, but you should know going in that the area as a whole is not the best. During the school-year, there are constantly teenagers jumping the fence to the pool, who constantly harassed my wife and neighbors, and loitering in the apartment hallways. Car break-ins in the parking lot are also frequent. M Station will give you the number for a "courtesy officer," but every time I tried to call the number he told me "Who is this, how did you get this number?" And then hung up. I was of two minds about writing this review because, in the beginning, we absolutely loved M Station and in fact were going to continue living there while we were in Charlotte, but you as a prospective renter deserve to have some context about the building. I wouldn't recommend you rent here the way it's managed currently, and I hope Greystar will take steps to make improvements to the management of the building.

I’ve been living here for 4 years & love my apartment and the community! The units are beautiful with granite countertops and nice wood floors. The pool and gym are never too busy either which is so nice. I’ve never had an issue with maintenance, they will come the same day you send a request! Only thing I wish there was more of was parking, I’ve resorted to parking in guest parking nightly because the parking lot fills up fast. I love living here & love that I’m able to walk to a grocery store or brewery if I choose to! I honestly never thought I would live in an apartment as long as I have but M station is literally a dream. 5 ⭐️🌟

Mikea and the entire staff at M Station are super helpful, fast to respond, and genuinely kind every time we speak. While our particular apartment is loud (faces the fire station), the staff and the quality of the apartments make it 5 stars for me. I wish I could remember the names of the gentlemen who have come to do quick, efficient repairs to personally thank them for their work as well. I've never had such a good experience with apartment staff until we came here. Thank you Mikea & team!